1. **Overview**
– We want you to be completely satisfied with your purchase from [Ecommerce Platform]. If you are not satisfied for any reason, you may return the item within [number] days of receiving it for a full refund or exchange, subject to the terms and conditions outlined below.

2. **Eligibility**
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that have been used, damaged, or altered in any way will not be eligible for return.

3. **Return Process**
– To initiate a return, please [contact our customer service team / fill out the return form on our website]. You will be provided with instructions on how to return the item. Please include your order number and reason for return in your communication.

4. **Return Shipping**
– The customer is responsible for return shipping costs unless the item is defective or damaged upon receipt. We recommend using a trackable shipping method to ensure the safe return of the item.

5. **Refunds**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

6. **Exchanges**
– If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability and may require additional shipping charges.

7. **Exceptions**
– Certain items, such as [customized products / perishable goods / digital downloads], may not be eligible for return. Please refer to the product description or contact us for more information.

8. **Damaged or Defective Items**
– If you receive a damaged or defective item, please [contact our customer service team / fill out the return form on our website] within [number] days of receiving the item. We will provide a prepaid return label and instructions on how to proceed.

9. **Final Sale Items**
– Items marked as final sale are not eligible for return or exchange unless they are defective or damaged upon receipt.

10. **Contact Us**
– If you have any questions about our return policy or need assistance with a return, please [contact our customer service team / email us at [email address] / call us at [phone number]].

11. **Changes to Policy**
– We reserve the right to modify or update our return policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review our return policy periodically for changes.

12. **Governing Law**
– This return policy is governed by the laws of [Jurisdiction]. Any disputes arising from or related to this return policy will be resolved in accordance with these laws.